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HOLIDAY INFORMATION AND BOOKING CONDITIONS
1. THE FOLLOWING TERMS AND
CONDITIONS WILL APPLY TO YOUR BOOKING. THE PERSON NAMED ON
THE BOOKING FORM WILL BE RESPONSIBLE FOR ALL THE MEMBERS OF
HIS/HER PARTY. A CONTRACT BETWEEN YOU AND US WILL COME
INTO EXISTENCE WHEN WE ISSUE YOU YOUR WRITTEN CONFIRMATION
DOCUMENTS.
2. PAYMENT CAN BE MADE IN FULL OR BY
DEPOSIT TO RESERVE YOUR HOLIDAY RESERVATION. THE DEPOSIT
REQUIRED TO RESERVE YOUR HOLIDAY IS £50.00.
3. THE BALANCE PAYMENT MUST BE PAID 42
DAYS PRIOR TO THE START OF YOUR HOLIDAY. IF A BOOKING IS MADE
WITHIN 42 DAYS OF THE START OF YOUR HOLIDAY PAYMENT MUST BE MADE
IN FULL AT THE TIME OF BOOKING.
4. FAILURE TO PAY THE FULL COST OF YOUR
HOLIDAY BY THE BALANCE DUE DATE MAY RESULT IN THE CANCELLATION
OF YOUR HOLIDAY RESERVATION WITHOUT ANY REFUND.
5. ARRIVAL AND DEPARTURE TIME IS AS
STATED ON YOUR BOOKING FORM.
6. IF YOU WISH TO CANCEL YOUR HOLIDAY
PLEASE TELEPHONE MOBILE 07525 932530. YOUR CANCELLATION MUST
ALSO BE NOTIFIED TO US IN WRITING WITH THE RETURN OF ANY
DOCUMENTS TO US. YOUR CANCELLATION DATE WILL START FROM THE DAY
WE RECEIVE YOUR WRITTEN CONFIRMATION. IN ADDITION YOU WILL INCUR
THE FOLLOWING CANCELLATION CHARGES AS SHOWN BELOW, WHICH WILL
COVER OUR COSTS.
| NO OF DAYS IN ADVANCE OF HOLIDAY START DATE |
PAYABLE PER WEEK |
| MORE THAN 42 DAYS |
BOOKING DEPOSIT |
| 42 TO 28 DAYS |
40% OF TOTAL HOLIDAY COST |
| 28 TO 14 DAYS |
60% OF TOTAL HOLIDAY COST |
| 14 DAYS OR LESS |
100% OF TOTAL HOLIDAY COST |
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PLEASE NOTE THAT THE MINIMUM CHARGE IS
£50 PER WEEK (OR PART WEEK) CANCELLED.
7. WE THE OWNERS INTEND OUR CARAVAN TO
BE USED FOR FAMILY HOLIDAYS AND ARE UNABLE TO ACCEPT BOOKINGS
FOR GROUPS OF YOUNG PEOPLE OF MIXED OR SINGLE SEX UNDER THE AGE
OF 21 YEARS OR SINGLE SEX PARTIES OF ANY AGE.
8. NO PETS ARE ALLOWED IN THE
CARAVAN UNDER ANY CIRCUMSTANCES. IF YOU ARE FOUND WITH A PET YOU
WILL BE ASKED TO LEAVE WITHOUT ANY REFUND, IN ADDITION YOU WILL
BE SENT A BILL FOR A FULL SPRING CLEAN OF THE CARAVAN AND ANY
ADDITIONAL CLEANING REQUIRED.
9. CLEANING - THE CARAVAN WILL BE
THOROUGHLY CLEANED BETWEEN HOLIDAYS HOWEVER BECAUSE ONLY A
LIMITED PERIOD IS AVAILABLE IN WHICH TO CLEAN THE CARAVAN WE ASK
YOU TO LEAVE THE CARAVAN AND ITS CONTENTS CLEAN AND TIDY.
10. YOU THE HIRER ARE
RESPONSIBLE FOR THE CARAVAN AND UNDERTAKES ALL REASONABLE CARE
OF IT AND TO REPLACE ANY BREAKAGES OR DAMAGE CAUSED. ALL ITEMS
OF INVENTORY CAN BE PURCHASED FROM HAGGERSTON CASTLE STORES LOCATED AT
THE MAIN RECEPTION.
11. WE THE OWNERS RESERVE THE
RIGHT TO CANCEL YOUR CONFIRMED BOOKING AT ANYTIME, DUE TO
UNFORESEEN CIRCUMSTANCES BEYOND OUR CONTROL AND REFUND ALL
MONIES PAID. IN NO EVENT SHALL ANY MONIES REFUNDED EXCEED THE
RENTAL FOR THE CARAVAN.
12. WE THE OWNERS WILL NOT BE
LIABLE FOR ANY INJURY OR DEATH, LOSS OF PROPERTY, DAMAGE
SUFFERED BY THE HIRER OR ANY MEMBER OF YOUR PARTY, YOUR
BELONGINGS ARE ALSO YOUR OWN RISK DURING YOUR STAY.
13. ALL INFORMATION IS GIVEN IN
GOOD FAITH BUT NO WARRANTIES ARE MADE REGARDING INFORMATION
PROVIDED, EITHER WRITTEN OR ORAL.
14. WE THE OWNERS AND/OR OUR
REPRESENTATIVES RETAIN THE RIGHT TO ENTER OUR CARAVAN AT ANY
REASONABLE TIME TO CARRY OUT ANY REPAIRS DEEMED NECESSARY TO THE
CARAVAN OR ANY EQUIPMENT WITH YOUR CONSENT.
15. IF YOU WISH TO CHANGE YOUR
HOLIDAY ARRANGEMENTS ONCE WE HAVE ISSUED YOUR HOLIDAY
CONFIRMATION A FEE OF £25 WILL BE CHARGED.
16. PRIVILEGE PASSES ARE NOT PROVIDED,
BUT YOU CAN PURCHASE THESE FROM RECEPTION ON YOUR ARRIVAL.
PRIVILEGE PASSES ENTITLE YOU TO FULL USE OF THE BRADLEY BEAR
CLUB, T-Co & SWIMMING POOLS PLUS ALL THE ENTERTAINMENT
FACILITIES.
17. WE THE OWNERS WILL NOT BE
RESPONSIBLE FOR ANY CHANGE OF ENTERTAINMENT FACILITIES AS THESE
ARE ARRANGED BY HAGGERSTON CASTLE.
18. WE WILL ENDEAVOR TO MEET YOUR
SPECIFIC REQUESTS, BUT ARE VERY SORRY, THEY CANNOT BE
GUARANTEED.
19. CUSTOMERS ARE ASKED NOT TO
BRING PRIVATELY OWNED ELECTRICAL APPLIANCES TO THE CARAVAN AS
THEY MAY 'TRIP' YOUR CARAVANS FUSE BOX, IF CUSTOMERS DO SO, THEY
USE THE EQUIPMENT AT THEIR OWN RISK.
20. ALL ELECTRICAL AND GAS
APPLIANCES IN THE CARAVAN ARE TESTED ONCE A YEAR THIS IS FOR
YOUR PROTECTION.
21. OUR CARAVAN IS A NO SMOKING
CARAVAN AND GUESTS ARE REQUESTED NOT TO SMOKE IN ANY PART OF IT
AT ANY TIME.
22. IF YOU NEED ANY MORE
INFORMATION PLEASE CALL US ON MOBILE 07525932530 EMAIL caroline.barras@hotmail.co.uk
OUR COMMITMENT TO YOU
WE THE OWNERS ENDEAVOR TO MAINTAIN AT ALL TIMES THE HIGHEST
POSSIBLE STANDARDS. SO WITH THIS IN MIND IN THE EVENT OF ANY
COMPLAINT, FAULTS OR BREAKAGES ARISING EITHER ON ARRIVAL OR ONCE
OCCUPATION HAS COMMENCED, THIS MUST BE BROUGHT TO THE ATTENTION
OF THE OWNERS IMMEDIATELY SO THAT WE MAY INVESTIGATE AND ATTEMPT
TO RECTIFY AS SOON AS POSSIBLE.
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